SUMMO - SMS healthcare service

Optimize nurses workflow in rural South Africa

From research to pilot project
How to improve the workflow of healthcare providers in the public sector, where there is little money and even less time to learn new tools?
This challenge was given to our team from the HPI School of Design Thinking by the University of Stellenbosh.We designed SUMMO, an SMS based communication service for nurses working in Mobile Clinics in rural areas of South Africa.
Building on existing resources and behaviors we would ensure the service to be low cost and easy to adapt to.
The idea for the service was born out in a co-creation workshop with the nurses and made market-ready in a six-week pilot project.
Here I contributed with: Pilot Project Lead, Prototyping, Service Design, Workshops, Storyboard, Logo, CI

Are there any processes or products which need improvement?